Need support now? Call The Orange Door 1800 219 819 (office hours) or Safe Steps on 1800 015 188 (24 hours) In an emergency call 000
Central Highlands support service directory
Intercultural Services Directory
Wimmera Family Violence Services directory for Refugee and Immigrant Women
Tip Sheet for Practitioners – Working with interpreters by phone in a family violence setting
Translating and Interpreting Service (TIS) (24/7) Ph: 131 450
Adult Migrant English Program (AMEP)
Diversity Homework Club (BRMC) Ph: (03) 5383 0613
Migrant English Support (BRMC) Ph: 03 5383 0613
Ballarat food relief information: Food relief, social connection and other resources
24/7 family violence response (Safe Steps)
After-hours crisis support (Berry Street) Ph: 03 5331 3558
Refugee & immigrant settlement services (BCH)
Ph. (03) 5338 0560
Offers assistance (including Family Violence Support) to newly arrived immigrants and humanitarian entrants for up to five years as they settle into life in Australia.
SETS Program (BRMC)
Provides free settlement support to eligible visa holders from refugee and migrant backgrounds who have been in Australia less than 5 years.
Crisis Payment
A one-off non-taxable payment if you’ve experienced an extreme circumstance and are in severe financial hardship.
Emergency relief support
Financial support for temporary visa holders, people seeking asylum and people with an uncertain visa status to help meet their basic needs.
Financial Information Service
A free service that can inform and educate you about financial matters.
Payment and Service Finder
An online tool to see what payments and services you may be eligible for.
Special Benefit
A payment if you’re not eligible for any other income support from the government. You must also be in financial hardship.
Status Resolution Support Services payment (SRSS)
A regular payment to help with basic living costs while you’re waiting to hear about your immigration status.
Visa subclasses 300-399 payment eligibility
Covers residential qualification for social security payments and concessions for the specified visa subclasses. Visa holders must also meet other qualification requirements to receive a payment or concession card.
Family Violence Flexible Support Packages (FSP)
Packages to help victims of family violence to improve their safety, wellbeing and independence.
Provider Eligible Enrolments
In rare cases, providers may be able to receive Additional Child Care Subsidy (ACCS) payments on behalf of a child. This occurs when a child is at risk, but their parent or carer is not eligible for Child Care Subsidy (CCS).
Family and domestic violence financial assistance (Red Cross)
Support for people on temporary visas who are experiencing domestic and family violence
Refugee Health Nurse Ph: (03) 5338 4500
A regular payment to help with basic living costs while you’re waiting to hear about your immigration status.
Paediatric immigrant health clinic Ph: (03) 5338 4500
Trauma & torture counselling Ph: (03) 5338 4500
Health Translations
Translated information about health and wellbeing
Ballarat Work and Learning Centre
A specialist team of Work and Learning Advisors including one specialising in supporting CALD community, give free support and advice to job search, get applicants job ready, access to accredited training, link in to traineeships and apprenticeships, connect with local employer, etc.)
Community Employment Connector (BRMC) Ph: (03) 5383 0613
Raven Collective employment initiative
A 10-week paid practical employment opportunities that combine training and education, helping victim survivors of family violence develop the necessary skills to seek and sustain ongoing employment, ultimately empowering them to become self-sufficient.
Stepping Stones Program
Micro-enterprise program for women from CALD backgrounds as well as those over the age of 50)
Ballarat & Grampians Community Legal Service (BGCLS)
Ph: (03) 5331 5999, 1800 466 488 (Toll Free)
inTouch Legal Centre (iTLC) Ph: 03 9413 6500
Family violence caseworkers and lawyers work together to provide a holistic service to migrant and refugee women experiencing family violence, also including Legal help with migration.
Refugee Legal Ph: 03 9413 0100
Victoria Legal Aid Helpline Ph: 1300 792 387
Women’s Legal Service Victoria
Ph: 8622 0600, 1800 133 302 (Toll Free)
Free legal advice for eligible women
Language café Ph: (03) 5338 6850
Held on the last Wednesday of the month at the Ballarat Library
Multicultural Women’s Friendship Circle Ph: (03) 5383 0613
Held on 1st, 2nd and 3rd Wednesday of every month from 10am- 12pm at Ballarat Welcome Centre (BRMC)
Welcome Morning Tea Program Ph: (03) 5383 0613
Held on Last Wednesday of each month, 10.30am – 12pm at Ballarat Welcome Centre (BRMC)
Ballarat Regional Multicultural Council (BRMC)
Multicultural Tucker, Seasonal Lunch, Tai Chi Classes, Bus Trips, Home Visiting, Carer Support Hub, Hazara Social Support Program, Health and Wellbeing Days and Social Hub
Refugee and Asylum Seeker Support Services (BRMC)
InTouch
Resources for professionals to work more effectively with women from culturally and linguistically diverse backgrounds
Information For Women Experiencing Family Violence (InTouch)
What actions can I take?